CUSTOMER SUPPORT
Help with your order or shipment.
If goods differ from the order, arrive damaged or there is a delivery issue, we review the case using your information and the services agreed.
- 01
Provide a reference
Give us your quote, order or shipment number and describe what happened.
- 02
Keep supporting evidence
Keep the packaging and documents. Photos of the item, packaging and shipping label help us investigate.
- 03
Agree on next steps
We review the case with the relevant supplier, warehouse or transport partner. Returns, replacements or compensation depend on the circumstances and applicable terms.