GOOD TO KNOW
Frequently asked questions.
Answers for your first purchase and for planning recurring procurement.
Can I enquire without a 1688 account?
Yes. Send us a link or describe the item, variant and quantity. We will clarify the details and costs with you before you approve the purchase.
My goods have already been ordered. Can you still ship them?
Yes, we can review a request for receiving, consolidation or onward shipping. Tell us the type of goods, number of parcels and Swiss destination postcode.
Can I request supplier payment only?
Yes. For a specific purchase, you can request payment assistance separately. We confirm the order, recipient, amount, currency and terms before your approval.
What does a goods inspection cover?
We agree the scope in advance. Depending on the order, it can include quantity, variant, visible damage and photos. Functional tests, laboratory tests and full inspections require a separately agreed scope.
When are shipping costs confirmed?
Once the route, external dimensions, weight and delivery scope are confirmed. Before then, quote items may be marked as estimates or still to be confirmed.
Are Swiss import charges included in the quote?
The quote states which costs are included and who handles import, duties and clearance. The relevant authorities determine charges based on the actual shipment.
Does my business need a membership?
You can request a quote without a membership. An existing item list or initial details of the goods you need are enough to get started.
What should I do if something is damaged or differs from the order?
Contact us with the order or shipment reference, date, description and available photos. If possible, keep the packaging and documents so we can investigate with the parties involved.